Return Policy

We want you to be satisfied with every purchase. If you are not completely happy with the items you receive, you may request a return or exchange within 30 days of receipt, provided the conditions of this policy are met.

You may submit a request for a return or exchange within 30 days of the date the item was delivered.
To ensure your return is processed smoothly, the returned item must meet the following conditions:

• The item is unused and in a condition suitable for resale;
• It remains in its original state, free from human-caused damage or stains;
• Original tags, accessories, and packaging are intact;
• Valid order information or proof of purchase is provided.

Please contact our customer service team before returning an item; packages sent back without prior confirmation may not be processed correctly.

Returns or exchanges are generally not accepted in the following cases:

• More than 30 days have passed since the item was delivered;
• The item has been used, washed, altered, or damaged by the user;
• Original packaging, tags, or accessories are missing;
• Customized or personalized items (unless there is a quality issue);
• Items rendered unsuitable for resale due to reasons unrelated to quality.;

Please contact us as soon as possible if you need to modify or cancel your order.
If the order has not yet entered the processing or shipping stage, we will do our best to assist you with the modification or cancellation.
Once an order has shipped, its contents cannot be modified. If you wish to return or exchange an item for personal reasons, you will be responsible for any associated shipping costs.

If you receive an item that is defective or does not match your order, please contact us as soon as possible and provide your order number along with relevant photos.
Upon verification, we will arrange for an exchange, refund, or other appropriate solution based on the specific circumstances.

Once we receive your return, we will inspect the item promptly and notify you of the outcome via email.
If the return meets the refund criteria, we will process the refund to your original payment method after approval.
The time it takes for the refund to appear in your account depends on your payment provider or issuing bank; it typically takes 5–10 business days, though this may vary by financial institution.

If you have not yet received your refund, we recommend taking the following steps:
a. Check your bank or payment account;
b. Contact your credit card issuer or payment platform;
c. Consult your bank, as some refunds may require additional processing time.

If you still have not received the refund after completing these steps, please contact our customer service team, and we will assist you in further verifying the status.

Unless the return or exchange is due to product quality issues, incorrect items, or damage incurred during transit, you are generally responsible for the associated shipping costs.
Original shipping fees paid are generally non-refundable; if a refund is approved, the amount refunded will be based on the value of the items that meet the refund criteria.

Unless otherwise required by law or in the event of quality issues, promotional, discounted, and clearance items are generally non-refundable. If an item qualifies for an exchange, we will provide assistance based on the specific circumstances.
If you have any questions regarding the return, exchange, or refund process, please feel free to contact our customer service team. We take every inquiry seriously and strive to provide timely, professional after-sales support.