FAQs
Orders & Shipping
When will my order start processing?
Once payment is successful, we will arrange for processing as soon as possible. Typically, orders are processed and prepared for shipment within 1–2 business days. Processing times may be slightly longer during holidays or promotional periods.
How can I track my order after it ships?
You will receive a confirmation email containing tracking information once your order has shipped. You can also log in to your account and view the latest delivery status in your order history.
Can I modify or cancel my order?
If your order has not yet entered the processing or shipping stage, we will do our best to assist you with modifications or cancellation. Since orders are processed quickly, please contact our customer service team as soon as possible if you need to make changes.
What should I do if I receive the wrong item?
If the item you receive does not match your order, please contact us promptly and provide your order number along with relevant photos. We will verify the situation and assist you with an exchange or other solution.
Do you offer international shipping?
Yes, we ship to multiple countries and regions. During checkout, you can check if shipping is available to your location and view the applicable shipping methods and costs.
Why haven't I received an order confirmation email?
Our system typically sends a confirmation email automatically after an order is placed. If you haven't received it, please check your spam or junk mail folders first. If you still cannot find it, please contact us, and we will help you verify your order status.
Once payment is successful, we will arrange for processing as soon as possible. Typically, orders are processed and prepared for shipment within 1–2 business days. Processing times may be slightly longer during holidays or promotional periods.
How can I track my order after it ships?
You will receive a confirmation email containing tracking information once your order has shipped. You can also log in to your account and view the latest delivery status in your order history.
Can I modify or cancel my order?
If your order has not yet entered the processing or shipping stage, we will do our best to assist you with modifications or cancellation. Since orders are processed quickly, please contact our customer service team as soon as possible if you need to make changes.
What should I do if I receive the wrong item?
If the item you receive does not match your order, please contact us promptly and provide your order number along with relevant photos. We will verify the situation and assist you with an exchange or other solution.
Do you offer international shipping?
Yes, we ship to multiple countries and regions. During checkout, you can check if shipping is available to your location and view the applicable shipping methods and costs.
Why haven't I received an order confirmation email?
Our system typically sends a confirmation email automatically after an order is placed. If you haven't received it, please check your spam or junk mail folders first. If you still cannot find it, please contact us, and we will help you verify your order status.
Product Information
How do I choose the right product for me?
Different products are suited to different needs and usage scenarios. You can make a selection by referring to the specifications and detailed descriptions on the product page. If you have questions, our customer service team is happy to provide recommendations.
When will out-of-stock items be restocked?
Popular items are restocked periodically based on inventory levels. You can keep an eye on the product page or subscribe to restock notifications to be the first to know when an item is back in stock.
How can I extend the product's lifespan?
We recommend following the product instructions for daily use and maintenance. To extend the product's lifespan, keep it clean and dry after use, store it in a cool, well-ventilated area, and avoid prolonged exposure to direct sunlight, humidity, or corrosive substances.
Are the products suitable for daily training or long-term use?
Our products are designed with a balance of comfort, durability, and practicality to meet the needs of various usage scenarios. We recommend selecting the style that best suits your needs and using the product correctly to ensure the best experience.
Different products are suited to different needs and usage scenarios. You can make a selection by referring to the specifications and detailed descriptions on the product page. If you have questions, our customer service team is happy to provide recommendations.
When will out-of-stock items be restocked?
Popular items are restocked periodically based on inventory levels. You can keep an eye on the product page or subscribe to restock notifications to be the first to know when an item is back in stock.
How can I extend the product's lifespan?
We recommend following the product instructions for daily use and maintenance. To extend the product's lifespan, keep it clean and dry after use, store it in a cool, well-ventilated area, and avoid prolonged exposure to direct sunlight, humidity, or corrosive substances.
Are the products suitable for daily training or long-term use?
Our products are designed with a balance of comfort, durability, and practicality to meet the needs of various usage scenarios. We recommend selecting the style that best suits your needs and using the product correctly to ensure the best experience.
Payment Methods
What payment methods do you accept?
We accept various major payment methods, including Visa, Mastercard, and others displayed at checkout. Available options may vary depending on your location.
Is my payment secure?
Absolutely. We use secure encryption technology for all online transactions; your payment information is transmitted in a secure environment, and the entire process is strictly protected.
Why did my payment fail?
Payment failures may occur due to the following reasons:
Transaction declined by the bank or blocked by risk control systems;
Incorrect credit card details entered;
Insufficient account balance or payment limits exceeded;
Network connection issues.
If multiple attempts fail, we recommend contacting your card-issuing bank or trying a different payment method.
Will my credit card information be saved?
No, it will not. To ensure the security of your information, we do not store full bank card or credit card details; all payments are processed by secure payment service providers.
We accept various major payment methods, including Visa, Mastercard, and others displayed at checkout. Available options may vary depending on your location.
Is my payment secure?
Absolutely. We use secure encryption technology for all online transactions; your payment information is transmitted in a secure environment, and the entire process is strictly protected.
Why did my payment fail?
Payment failures may occur due to the following reasons:
Transaction declined by the bank or blocked by risk control systems;
Incorrect credit card details entered;
Insufficient account balance or payment limits exceeded;
Network connection issues.
If multiple attempts fail, we recommend contacting your card-issuing bank or trying a different payment method.
Will my credit card information be saved?
No, it will not. To ensure the security of your information, we do not store full bank card or credit card details; all payments are processed by secure payment service providers.
Account & Other
How do I request a return or refund?
If you need to request a return or refund, please contact our customer service team within the timeframe specified in our return policy and provide your order number and relevant details. Once approved, we will provide instructions on the return process.
How long does it take to receive a refund?
Once processed, refunds are typically returned via the original payment method. The actual time it takes for funds to appear in your account depends on the payment provider or card-issuing bank, usually taking 5–10 business days.
What if there is a quality issue with the product?
If you receive a product with a quality issue, please contact us as soon as possible with relevant photos and order details. We will verify the issue promptly and provide an appropriate solution based on the situation.
Do I need to create an account to place an order?
You can choose to create an account or shop as a guest. Creating an account allows you to easily view order history and shipping status, as well as save your delivery information.
How do I recover my account password?
If you forget your password, click "Forgot Password" on the login page and follow the on-screen instructions to reset it.
How can I get information on the latest promotions or new products?
You can subscribe to our newsletter to receive the latest updates on new product launches, promotions, and brand news.
Looking for answers to other questions?
If you do not find the answer you need in the information above, please email us at aeruvo@taoinstant.com. We will respond to your inquiry as soon as possible and provide professional, timely assistance.
If you need to request a return or refund, please contact our customer service team within the timeframe specified in our return policy and provide your order number and relevant details. Once approved, we will provide instructions on the return process.
How long does it take to receive a refund?
Once processed, refunds are typically returned via the original payment method. The actual time it takes for funds to appear in your account depends on the payment provider or card-issuing bank, usually taking 5–10 business days.
What if there is a quality issue with the product?
If you receive a product with a quality issue, please contact us as soon as possible with relevant photos and order details. We will verify the issue promptly and provide an appropriate solution based on the situation.
Do I need to create an account to place an order?
You can choose to create an account or shop as a guest. Creating an account allows you to easily view order history and shipping status, as well as save your delivery information.
How do I recover my account password?
If you forget your password, click "Forgot Password" on the login page and follow the on-screen instructions to reset it.
How can I get information on the latest promotions or new products?
You can subscribe to our newsletter to receive the latest updates on new product launches, promotions, and brand news.
Looking for answers to other questions?
If you do not find the answer you need in the information above, please email us at aeruvo@taoinstant.com. We will respond to your inquiry as soon as possible and provide professional, timely assistance.